About Essence Medical Clinic
Our well-regarded cosmetic clinic in the heart of Glasgow is situated in Dundas Court, an impressive listed building in New City Road. We are in a discreet cul-de-sac location within a minute’s walk from Glasgow city centre and have our own private parking. Dundas Court has excellent links with the M8 motorway, which helps us attract patients from Edinburgh, Aberdeen and further afield.
All treatments start with a free, unhurried consultation in the beautiful and comfortable surroundings of Essence Medical Cosmetic Clinic. We will tell you about the range of procedures available to you and you will have the opportunity to ask as many questions as you wish. During your consultation you will be offered an in-depth facial analysis. Because we understand the complexities of the ageing process, how it affects anatomy, skin tone and volume loss, we can target these areas to offer appropriate treatments that will transform your appearance. Our cosmetic doctor will then recommend a balance of treatments that will best achieve the effects you desire.
- Free in-depth facial analysis
- Fully qualified medical doctor
- Outstanding reviews and reputation
- Specialising in advanced procedures
Dundas Court is an elegant listed building prominently situated in the north side of New City Road
Emma and Alanah are our practice receptionists and are both invaluable members of Essence Medical Cosmetic Clinic. They are based at the main reception desk and in charge of all reservations and bookings. They have a friendly personality and are extremely helpful and attentive. They will do their utmost to find you a suitable and convenient appointment.
What makes us different?
Doctor-only treatment. Both your consultation and treatment are personally carried out by Dr Bong. He is a fully qualified cosmetic doctor with extensive knowledge in facial anatomy and practical experience of achieving beautiful yet natural results. Dr Bong has trained extensively in Europe and Asia.
We believe in the importance of a strong doctor-patient relationship. At Essence Medical Cosmetic Clinic, both your consultation and treatment will be carried out by Dr Bong. As a consequence he will understand your individual needs.
Industry's expert - national & international trainer and speaker. Our cosmetic doctor, Dr Kieren Bong is widely recognised as the industry's expert. He is a national and international trainer and guest speaker on advanced facial aesthetics treatments. He is sought after by manufacturers of different technologies, products and procedures for his advice, technical expertise and knowledge.
Our principles. The level of information we give you & our follow up systems to ensure you are satisfied with the results.
Honesty. If it can’t be done, we will tell you. If it can, we will explain the options and help you make the right decision.
We are proud of our reputation for outstanding patient care.
Market leading products. We use only market leading brands in the country with the strongest clinical evidence.
A strong emphasis on after care. What you do after the procedure is as important as the procedure itself. We will guide you through this period and constantly monitor your progress.
When are you open?
Our convenient opening hours are Monday to Friday 10am – 7pm and from 9am – 3pm on Saturdays.
How experienced are you?
Our cosmetic doctor, Dr Kieren Bong, is widely recognised as the industry's expert. He is a fully qualified cosmetic doctor with extensive knowledge in facial anatomy and has trained extensively in Europe and Asia. He is well known for his methods of achieving beautiful yet natural cosmetic results with minimal pain, bruising and down time. Dr Bong is one of the top cosmetic doctors in Europe and has trained some well-known doctors who now treat many world famous celebrities.
Essence Medical Cosmetic Clinic values your privacy and wants to be clear about the data we collect, how we use it and your rights to control that information. This policy reflects the high standards established by the General Data Protection Regulation (GDPR), a set of laws passed in the European Union. It applies to information collected by us, or provided by you, during your appointment, via email, our website, or in any other way including over the phone.
We are proud to announce that we are HIS Compliant. Healthcare Improvement Scotland (HIS) is the independent regulator of health and adult social care in Scotland, regulating care provided by the NHS, care homes and private clinics. The HIS assures safety and quality and assesses the performance of these establishments. We are proud to announce that we have met these high standards and we will endeavour to consistently uphold and improve the quality of our services for our patients.
Independent healthcare organisations must be registered because of the types of services they provide, and this shows they are meeting the government’s national minimum standards through the registration process and annual self-assessment.
Essence Medical Cosmetic Clinic has undergone this rigorous registration process, whereby stringent criteria are met to obtain registration. We are extremely pleased to inform you that we are fully registered with the HIS ensuring that the highest possible standards are being met, whilst you receive treatment with us.
Policies and Procedures
Our aim is not to meet current standards, but to exceed them where possible. It is one thing to have a facility that meets all requirements and have a team of fully trained staff, but another to have in place numerous policies and procedures, which ensure that we deliver a safe and effective service to our patients.
Essence Medical Cosmetic Clinic has a programme of continual audit and review in place, which includes our clinic as a whole, our equipment and our staff. Every member of the team is inducted in these policies and procedures as part of their induction process.
Why is this Important?
The answer is simple. To ensure that independent clinics deliver a safe and effective service within a suitable environment. Whilst there are other registered and insured providers offering similar treatments, there are also many unregistered and uninsured providers. We suggest you always ask a treatment provider to show you a copy of their HIS and insurance certificates – it is mandatory to have them on display in a public area within a clinic or similar facility. Essence Medical Cosmetic Clinic has their certificates on display in the waiting room and reception areas. For more information about the Heathcare Improvement Scotland (HIS), please visit their website.
Compliments, Complaints or Concerns
Our aim is to provide the highest level of care and treatments for all our patients. We will always be willing to hear if there is any way that you think that we can improve the services we provide. Our clinic's internal Patient Satisfaction Questionnaires are available in our clinic's waiting room and can also be obtained from the reception. Each one is read and recorded, with action taken as required. If you would like to leave feedback regarding your care and treatments at Essence Medical Cosmetic Clinic, please follow the links below:
We do, of course hope that you were satisfied with the service and attention we gave you here at Essence Medical. If we have, in some way, fallen short of your expectations, we do want to hear from you. Please do speak to us when you are in Essence Medical and we will do everything we can to help you. We hope that most problems can be sorted out easily and quickly, often at the time they arise. If your problem cannot be sorted out in this way, please put your concerns in writing directly to our Practice Manager. Alternatively, you may contact HIS on the details below. Please rest assured that all complaints will be acknowledged and investigated in accordance with our complaints policy.
Clinic Manager | Essence Medical Clinic
Dundas Court | 38 New City Road | Glasgow G4 9JT
firstname.lastname@example.org | 0141-8949098
Healthcare Improvement Scotland (HIS)
Independent Healthcare Team
Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB
email@example.com | 0131 623 4342
Patient Satisfaction Survey 2018
We are delighted to publish the final report of an independent survey into our patient satisfaction. This was conducted in June and July of 2018 and was completed by 45 patients. This is an extensive, independent and anonymous survey of our patients. This year, for the first time, results include a ‘benchmark’ which compares Dr Kieren Bong and Essence Medical Cosmetic Clinic to over 300 clinics in the United Kingdom, providing an insight into how our service and patient satisfaction compares to other establishments.
We are delighted to say we did exceptionally well!
A copy of the complete survey report can be downloaded here
Summary of Key Findings
|SURVEY||ESSENCE MEDICAL||UK BENCHMARK|
|Rated how well the doctor listened as ‘Very Good’||100%||97%|
|Rated explanation of treatment options as ‘Very Good’||100%||95%|
|Rated the arrangement of your treatment as ‘Very Good’||100%||93%|
|Rated the doctor made you feel at ease as ‘Very Good’||100%||97%|
|Rated the doctor polite as ‘Very Good’||100%||98%|
|Rated the doctor assessed your condition as ‘Very Good’||100%||96%|
|Rated confidence in the doctor as ‘Very Good’||100%||n/a|
|Rated happy to see the same doctor again as ‘Very Good’||100%||n/a|