ABOUT ESSENCE MEDICAL COSMETIC SKIN CLINIC

One of Scotland’s Most Established Clinics

Essence Medical is a medical clinic, based in Glasgow City Centre, committed to offering you the opportunity to look your best whilst being in the same hands of a world renowned cosmetic doctor. Being a medical practice, we guarantee that your privacy and well-being are our priority. Our aim is to preserve and enhance natural beauty and make you look the best you can for your age.

Our well-regarded cosmetic clinic in the heart of Glasgow is situated in Dundas Court, an impressive listed building in New City Road. We are in a discreet cul-de-sac location and have our own private parking.

All treatments start with a free, unhurried consultation in the beautiful and comfortable surroundings of Essence Medical. We will tell you about the range of procedures available to you and you will have the opportunity to ask as many questions as you wish. Because we understand the complexities of the ageing process, how it affects anatomy, skin tone and volume loss, we can target these areas to offer appropriate treatments that will transform your appearance. Our cosmetic doctor will recommend a balance of treatments that will best achieve results which are both natural and age-appropriate.

  • Free in-depth facial analysis
  • Fully qualified medical doctor
  • Outstanding reviews and reputation
  • Specialising in advanced procedures
  • One of Scotland’s most respected clinics

Your receptionists

Kellyanne and Jennifer are our clinic receptionists and are both invaluable members of Essence Medical Cosmetic Clinic. They are based at the main reception desk and in charge of all reservations and bookings. They have a friendly personality and are extremely helpful and attentive. They will do their utmost to find you a suitable and convenient appointment.

What makes us different?

Doctor-only treatment. Both your consultation and treatment will be carried out personally by Dr Bong, who is a fully qualified medical doctor and an expert in his field. We do not employ nurse, cosmetologist or aesthetician to carry out any medical procedure.

Strong doctor-patient relationship. We believe in the importance of a strong doctor-patient relationship. Insofar as both your consultation and treatment will be carried out by Dr Bong, he will understand your individual needs. And because both Botox® and dermal fillers require regular maintenance and follow-up appointments, finding a doctor you are comfortable with for the long haul is very important.

Industry’s expert. Dr Bong is widely recognised as the industry’s expert. He is an international trainer and expert speaker on advanced facial aesthetics treatments, and has lectured in over 60 countries. He is sought after by manufacturers of different technologies, products and procedures for his advice, technical expertise and knowledge. Click here for more information on Dr Bong.

Our principles. The level of information we give you & our follow up systems ensure you are satisfied with the results.

Honesty. If it can’t be done, we will tell you. If it can, we will explain the options and help you make the right decision.

Outstanding reputation. We are one of Scotland’s most established and respected clinics with 5-stars online and offline reviews.

Market leading products. We use only market-leading brands in the country with the strongest clinical evidence.

A strong emphasis on after care. What you do after the procedure is as important as the procedure itself. We will guide you through this period and constantly monitor your progress.

Our opening hours

Our convenient opening hours are Monday to Friday 9am – 7pm and from 8am – 3pm on Saturdays.

Privacy Policy and GDPR Compliant

Essence Medical Cosmetic Clinic values your privacy and wants to be clear about the data we collect, how we use it and your rights to control that information. This policy reflects the high standards established by the General Data Protection Regulation (GDPR), a set of laws passed in the European Union. It applies to information collected by us, or provided by you, during your appointment, via email, our website, or in any other way including over the phone.

We are committed to protecting the privacy of our patients. This privacy policy is intended to inform you on how we gather, define and use your data. All your personal data will be held and used in accordance with GDPR and national laws implementing GDPR and any legislation that replaces it in whole or in part relating to the protection of personal data.

A copy of our clinic’s Privacy Policy can be downloaded here.

Highest Standards

We are proud to announce that we are HIS Compliant. Healthcare Improvement Scotland (HIS) is the independent regulator of health and adult social care in Scotland, regulating care provided by the NHS, care homes and private clinics. The HIS assures safety and quality and assesses the performance of these establishments. We are proud to announce that we have met these high standards and we will endeavour to consistently uphold and improve the quality of our services for our patients.

Independent healthcare organisations must be registered because of the types of services they provide, and this shows they are meeting the government’s national minimum standards through the registration process and annual self-assessment.

Essence Medical Cosmetic Clinic has undergone this rigorous registration process, whereby stringent criteria are met to obtain registration. We are extremely pleased to inform you that we are fully registered with the HIS ensuring that the highest possible standards are being met, whilst you receive treatment with us.

Policies and Procedures

Our aim is not to meet current standards, but to exceed them where possible. It is one thing to have a facility that meets all requirements and have a team of fully trained staff, but another to have in place numerous policies and procedures, which ensure that we deliver a safe and effective service to our patients.

Essence Medical Cosmetic Clinic has a programme of continual audit and review in place, which includes our clinic as a whole, our equipment and our staff. Every member of the team is inducted in these policies and procedures as part of their induction process.

Why is this Important?

The answer is simple. To ensure that independent clinics deliver a safe and effective service within a suitable environment. Whilst there are other registered and insured providers offering similar treatments, there are also many unregistered and uninsured providers. We suggest you always ask a treatment provider to show you a copy of their HIS and insurance certificates – it is mandatory to have them on display in a public area within a clinic or similar facility. Essence Medical Cosmetic Clinic has their certificates on display in the waiting room and reception areas. For more information about the Heathcare Improvement Scotland (HIS), please visit their website.

Compliments, Complaints or Concerns

Our aim is to provide the highest level of care and treatments for all our patients. We will always be willing to hear if there is any way that you think that we can improve the services we provide. Our clinic’s internal Patient Satisfaction Questionnaires are available in our clinic’s waiting room and can also be obtained from the reception. Each one is read and recorded, with action taken as required. If you would like to leave feedback regarding your care and treatments at Essence Medical Cosmetic Clinic, please follow the links below:

1)Internal Patient Satisfaction Questionnaire

2)WhatClinic.com

3)Google Local Business

We do, of course hope that you were satisfied with the service and attention we gave you here at Essence Medical. If we have, in some way, fallen short of your expectations, we do want to hear from you. Please do speak to us when you are in Essence Medical and we will do everything we can to help you. We hope that most problems can be sorted out easily and quickly, often at the time they arise. If your problem cannot be sorted out in this way, please put your concerns in writing directly to our Practice Manager. Alternatively, you may contact HIS on the details below. Please rest assured that all complaints will be acknowledged and investigated in accordance with our complaints policy.

Clinic Manager | Essence Medical Clinic

Dundas Court | 38 New City Road | Glasgow G4 9JT

contact@essencemedical.co.uk | 0141-8949098

Healthcare Improvement Scotland (HIS)

Independent Healthcare Team

Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB

hcis.clinicregulation@nhs.net | 0131 623 4342

Patient Satisfaction Survey 2018

We are delighted to publish the final report of an independent survey into our patient satisfaction. This was conducted in June and July of 2018 and was completed by 45 patients. This is an extensive, independent and anonymous survey of our patients. This year, for the first time, results include a ‘benchmark’ which compares Dr Kieren Bong and Essence Medical Cosmetic Clinic to over 300 clinics in the United Kingdom, providing an insight into how our service and patient satisfaction compares to other establishments.

We are delighted to say we did exceptionally well!

A copy of the complete survey report can be downloaded here.

Summary of Key Findings

SURVEY ESSENCE MEDICAL UK BENCHMARK
Rated how well the doctor listened as ‘Very Good’ 100% 97%
Rated explanation of treatment options as ‘Very Good’ 100% 95%
Rated the arrangement of your treatment as ‘Very Good’ 100% 93%
Rated the doctor made you feel at ease as ‘Very Good’ 100% 97%
Rated the doctor polite as ‘Very Good’ 100% 98%
Rated the doctor assessed your condition as ‘Very Good’ 100% 96%
Rated confidence in the doctor as ‘Very Good’ 100% n/a
Rated happy to see the same doctor again as ‘Very Good’

Dr Bong is always very professional and reassuring he fully explains all procedures and options with a wealth of knowledge and experience. Having seen Dr Bong for a number of years I am always confident of the results he achieves and his knowledge of the product he uses. I will always return to see him

Patient Survey 1

Been attending Dr Bong’s clinic for several years now. Always thoroughly professional whilst genuine and friendly, putting me at ease and above all, listening to my concerns.

Patient Survey 2

Dr Bong is a wonderful doctor who has, on every occasion, made me feel relaxed and extremely happy with the treatment provided.

Patient Survey 3
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Essence Medical, Dundas Court, 38 New City Road, Glasgow, G4 9JT | tel: 0141 894 9098