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Firstly, you should schedule an appointment for a face-to-face consultation with our cosmetic doctor to discuss your concerns and desired outcomes from this procedure. Dr Bong will listen to your concerns, examine your muscles carefully, and establish if you are suitable for this treatment. Our terms and conditions can be found here.

Prices include a review appointment (if clinically indicated) that takes place two weeks after your first treatment.

Unlike other clinics, we do not take any advance deposit or booking fee. The only exception is our Ultrasound Facial treatment. A nominal non-refundable deposit of £50 is required because an external skin therapist is being brought in specially to carry out the procedure for you. This deposit will be redeemed against your Ultrasound Facial treatment.
You will be asked to provide your credit/debit card details when booking your appointment. This is your confirmation of your commitment to attend your appointment. Please rest assured that no money will be taken from your card, and your details will be securely stored but encrypted for your privacy. We assure you that your details are fully protected and safe with us.

When we book an appointment for you, we commit that time and our resources to your treatment. This means that, if anyone else wants to come at the same time, we will be unable to see them and will have to offer them an alternative time. If you do not then attend that appointment and either do not tell us in advance or give insufficient notice, we are unable to allocate the time to someone else; however, we still have overheads and staff salaries to pay during the unproductive time.

We accept cash or the following major credit and debit cards. We do not accept personal cheques.

Unlike other clinics, we do not take any advance deposit or booking fee. The only exception is our Ultrasound Facial treatment where a nominal non-refundable deposit of £50 is required because an external skin therapist is being brought in specially to carry out the procedure for you. This deposit will be redeemed against your Ultrasound Facial treatment.

When booking your appointment, you will be asked to provide us your credit/debit card details. This is your confirmation of your commitment to attend your appointment. Please rest assured that no money will be taken from your card and your details will be securely stored but encrypted for your own privacy. We assure you that your details are fully protected and safe with us.

We make appointments with the expectation that you will attend at the agreed date & time to undergo your treatment; if you change your mind or work/other commitments prevent you from attending, we ask you to give us a minimum of 48 hours’ notice (excluding Sunday) so that we can reallocate your appointment slot to another customer.

If you do not attend your appointment, or cancel later than the deadlines shown above, we reserve the right to make a charge as follows:
1. Ultrasound Facial: you will forfeit the £50 deposit
2. All other appointments (including consultation): £50 will be charged to your credit/debit card

Please note that, although we normally send text message reminders two days before appointments are due, the successful delivery of these relies on our text provider, your mobile network provider and your phone and cannot therefore be guaranteed.
Therefore, you should not rely on our text messages as the sole reminder of your appointment as we will not be responsible for any appointments missed as a result of non-delivery of the text message reminder, regardless of the reasons for its failure.