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WhatClinic Excellence in Patient Service Award

Essence Medical Cosmetic Clinic has been recognised with WhatClinic Patient Service Award 2020. This award is based on a patient service excellence rating from the healthcare search engine WhatClinic. It rewards the clinics that demonstrate a clear and measurable commitment to excellent patient service.

WhatClinic analysed 12 months of data from users of its website, including patient review scores, feedback data and communication rates of listed clinics. In 2020, over 5 million people visited WhatClinic’s medical search directory to find and compare clinics. Including Essence Medical.

The clinics with the best consistent ServiceScore™ over a year will be eligible to win. But not all the clinics that meet the minimum criteria will win – only the top 5%.

Our clinic was only one of a few clinics on WhatClinic that met the high standards required to qualify for the award. To receive the Patient Service Award 2020, a clinic must have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This award represents a long-term dedication of our entire team and our focus on creating positive patient experiences throughout their treatment journey.

Our cosmetic doctor, Dr Kieren Bong, today said, “we are delighted to be recognised for our commitment to excellence in customer service. As one of the most established and respected cosmetic clinics in Scotland, it is something we focus on and emphasise in everything we do. To receive such recognition from our patients is fantastic”.

David Roe, WhatClinic’s CEO, congratulated Essence Medical Cosmetic Clinic and said, “The Patient Service Award has now run for 10 years. For 2020, we have taken into account tens of thousands of data, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.

Ratings are helpful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody. “

About WhatClinic

WhatClinic is a health and beauty search engine site that lists over 125,000 clinics globally. In 2020, over 5 million people visited the site to find, compare and book clinics and practices across a wide range of elective medical treatments, including dentistry, plastic and bariatric surgery, hair transplant, medical aesthetics, fertility and more. WhatClinic’s mission is to connect people with a clinic they will love and give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King and operates in over 120 countries.


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